Our CAREGivers

A tradition of great CAREGiving

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. Our CAREGivers are all of these things and more.

At Home Instead Senior Care we employ, train and develop people to become outstanding CAREGivers. The heart and soul of our business, our CAREGivers are local residents of Perth North & South, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. Our CAREGivers are fully insured and undergo an intensive three phase interview process, including no less than six reference checks and a criminal background check.

Our training

Home Instead's exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. Our training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.

Learn more about Home Instead's dementia care services.

Relationships first 

Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. We personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease. 

Marian

Home Instead CAREGiver since May
2010.

Marian hails from Holland originally, and she combines a European efficiency with a kind, caring and compassionate approach to looking after her clients.  Marian’s clients have included a grand old man of 102, who she loved helping to keep safe and well in his own home for as long as possible.  She has close relationships with a number of regular clients and enjoys the opportunity of sharing and learning from their fascinating life stories.

Suzy Roberts

Australian CAREGiver of the Year 2011

Suzy joined Home Instead Senior Care Perth in February 2009.  In November 2011, Suzy was recognized as the National CAREGiver of the Year for Australia.  In her own words, Suzy tells her story of what CAREGiving means to her:

“After being a stay at home mum for 12 years, I decided that the time was right to return to work.  I was looking for a job that was both rewarding and flexible, that would be a good fit with my family life. Fortunately I soon realised that Home Instead Senior Care also encompasses the values that I believe in: values that were taught to me by my parents and ones that seem to be called upon every day at work. I was lucky enough when growing up in New Zealand to have my grandparents living next door.  They were always surrounded by family, love and companionship.  So I must admit it came as quite a shock when I started this job.  I didn’t really understand the depth of loneliness, depression and isolation that some people in our community have.  I still find it hard to believe that something as simple as a smile, a touch or a cup of tea together, things that I have always taken for granted, can make such a difference in someone’s life.

One such client is Stephen, he was my first job.  He lived alone and didn’t really understand the need for me to be there.  When I first started with him I would have to knock for a while before he eventually answered the door.  After a few weeks he would have the door either unlocked or open for my arrival.  Eventually he was sometimes waiting in the driveway with his jacket on ready for our adventure.  He would love telling me when to turn into certain streets, when I should change lanes etc. - it was almost as if he was driving again.  I always took a thermos, cups and saucers and a snack, we went to parks, arts centres, bush walks and to the seaside.  I also took a photo of him at each outing.

When it came to Christmas time I made him a photo album and on each photo was a description of where and when we had been there.  We still look at this album and reminisce. Stephen is unable to walk now and he no longer knows my name, he still recognises my face and really enjoys it when I read to him and we still have very interesting conversations. Over the years, there have been rich clients, poor clients, and people from all walks of life. I treat everyone with the upmost respect and always speak to clients the way I would want to be spoken to.  I always act myself and try to remember to keep my sense of humour in trying situations.

Home Instead Senior Care has given me a wide variety of training opportunities, with the Caregiver Education programme, interesting guest speakers and hands-on help.  This has assisted greatly with the varying needs of all my clients.  I look forward to my future with this Company and to what it may bring.”