Our Team

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Remo Pollastri

Owner

Bachelor Accounts Honours | Chartered Management Accountant

After completing his university and professional studies, Remo joined a multi-national conglomerate in his home country, Zimbabwe, as a junior accountant. He progressed through the ranks to reach the position Group Financial Director before leaving to advance his career with a leading public listed company. After reaching the position of Chief Executive Officer he decided to venture out on his own and establish a financial services organisation. Over subsequent years, the company developed into a leading investment management organisation. Since his arrival in Australia in early 2005, Remo has been appointed to the board and acted as advisor to a number of companies both locally and internationally. He continues to act as director in a non-executive capacity for a number of companies. Remo has over 30 years business and corporate governance experience and looks forward to using his vast skills and expereince to help change the face of ageing for seniors and their families across Perth.

Jeanne Pollastri

Jeanne has a professional background in IT and finance and spent much of her working career working for a Big Four accounting firm. After heading up the accounts department she left formal employment to raise her family. She has remained active within the consulting field and in particular Accounting software and IT.

Karyn Salter

Client Services Manager

As Client Services Manager, Karyn Salter works closely with health professionals across the aged care industry, educating and informing them about our services and our educational programmes. Karyn often has the first face-to-face contact with our clients, as she conducts care consultations with prospective clients in their homes. She explains our services in detail, while gathering the information we need to put together a detailed care plan which is very personal to the client.

Karyn is known for her bubbly enthusiasm. She joined Home Instead Senior Care Perth in early 2009, after a 20 year career in the management of a lifestyle and health-related service company in WA and NT. Karyn has qualifications in teaching from Curtin University and in business management.

Karyn has a passion for helping family carers and clients access quality care services and that includes providing current information about a range of care options, including government funded services, where appropriate.

Sandy Shea

Client Services Manager: Perth North

Sandy began her career as a general nurse, working in a large public hospital, before moving into sales in the pharmaceutical industry. Subsequently, Sandy held management positions with international service companies, working in South Africa and the United Arab Emirates.

In early 2015 Sandy approached Home Instead Senior Care to work with us as a CAREGiver. For her, it was a welcome return to caring for people, and fulfilled a desire to support older Australians in their homes. When looking for a new Client Services Manager, we looked no further than Sandy, who was delighted to join the office team and to consult with clients and their families on their care needs.

As well as networking with industry professionals, Sandy meets prospective clients and their families and guides them carefully through the complexities of in-home care.  She happily maintains contact with her clients and helps to ensure high quality care services are delivered.

Tracey Crocker

Recruitment & Training Officer

Tracey’s skills in training and developing our team of CAREGivers have been honed over more than 18 years in the aged care industry, where she began as a CAREGiver and progressed to management of a registered training organization.

Tracey begins with the recruitment of CAREGivers who can truly demonstrate their commitment to caring for older Australians.  They don’t need prior qualifications, but do need to have the empathy, consideration and compassion that sets them apart from others.

Tracey delivers the Home Instead Senior Care training program and up to Cert III in Home and Community Care.  The continuous education includes a multi-phase dementia training program which was developed by Home Instead in association with Alzheimer’s Australia.

A highly energetic person, Tracey fills out-of-office hours with volunteer work for the State Emergency Service.

She has qualifications in community services management, workplace assessment and training, Certificate III in Aged Care and Cert IV in Dementia Practice.

Yasmin Taylor

Care Coordinator

As a respite services coordinator, Yas supported people with dementia for over 11 years, with Alzheimer’s Australia WA.  Her passion is for home care, and to keep clients in their homes as long as practically possible.  Yas has a strong empathy with those older people who may be living alone, or with little support, who can easily suffer loneliness and fall into a depression: “That’s the value of Home Instead’s companionship services’” says Yas, “and the difference CAREGivers make to the lives of the lonely.” 

Aneeta Huntley

Care Coordinator

Aneeta has worked in community services since 2006, when she first learned to grapple with staff rosters!   She counts excellent communication skills and a love of people as her strengths – both of which are put to good use in Home Instead.  Having been with a large organisation for almost five years, Aneeta is now enjoying working in a smaller, more personal company, and operating in a lower stress environment.  Care services is “all about the client’” says Aneeta, and “having a strong relationship with her CAREGivers” at the same time.

Arlene Van Zyl

Operations Coordinator

From payroll management to the issuing of invoices, there are many challenging aspects to administrative work in home care, where compliance requirements are stringent and so too are ISO quality standards.

Arlene, who originates from South Africa, spent a couple of years in New Zealand before immigrating to WA and working in the north of the State.   She has strong and varied administrative experience, from her formative training with a global logistics group, where she completed a business management diploma.  Arlene was introduced to the aged care industry in Port Hedland, and joined Silver Chain in an admin role at the end of 2014.  She found that she has a real passion for working with older people and has worked in home care since, where she feels very much “at home.” 

Anne McGrath

Care Coordinator

Anne McGrath has joined our hard working care services team as a Care Coordinator. Anne brings 30 years of experience to Home Instead Senior Care, having worked in the industry since arriving from Scotland in 1998. Anne is a calm and people-friendly person who shares our passion for person-centred care. Anne will be working primarily with clients and CAREGivers in the south of the Perth Metro.

Rachael Rowe

Bookkeeping & Administration

Prior to having children, Rachael was senior bookkeeper, assistant accountant and payroll officer with an aged care services group.  Subsequently, Rachael took time away to look after her young brood, while continuing her accounting education. With her children now in their teens, Rachael is delighted to have the opportunity to return to aged care services with Home Instead Senior Care.  She is proficient in administering Home Care Packages for a growing list of clients, as well as looking after our staff payroll for CAREGivers and all accounts.

Toni Jackson

Executive Manager (Operations)

Toni is our Executive Manager and brings a wealth of experience from her time working with the UK National Health Service, as well as managing private and not for profit businesses within the home and community care sectors of the UK and Australia.

Toni oversees the daily operations of the business, with a strong leadership focus on the commitment for quality service provision for our clients. Toni, also brings a view to continuously improve our services and look to new initiatives that can complement our existing services.

Marie

Client Services Manager
Marie

Marie has worked within the human service industry for over 28 years in both the Disability and Aged Care sector.  During that time, Marie completed a Bachelor of Social Science, specialising in Sociology and Anthropology which included the developmental psychology through one’s life span.  

Marie has predominantly worked in large not for profit organisations in a variety or roles including both hands on and managerial. 

Marie has a passion for working with families and individuals, both in public and private sectors that want to explore the potential opportunities to remain living and be cared for at home. 

The role of Client Services Manager includes networking throughout the Northern Suburbs, meeting industry professional including general practitioners, local hospitals, social clubs as well as visiting local community groups to discuss the services available from Home Instead Senior Care.