Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.
Kevin & Shirley Rawnsley
Kevin and Shirley Rawnsley established the first Australian Home Instead Senior Care office in Western Australia in Subiaco, Perth, in 2008. Since then they have grown to two offices, now located in the Garden Office Park, Osborne Park, and in Applecross.
Having experienced the care needs of their own parents, Kevin and Shirley were excited by the challenge of launching a new very personal in-home care service and nurturing its growth to extend services Metro-wide in Perth and beyond.
Kevin has been a director of companies in the service industry since 1986. Before immigrating to Australia with his family in 2005, Kevin was a pioneer in the serviced office sector in South Africa, where he served as a chief executive for 10 years. He has prior experience working in the health, leisure and travel industries.
Shirley began her career in hospital pharmacy, and subsequently worked in community pharmacy and as a lecturer and researcher at a medical university, where she completed a master’s degree. Shirley brings a highly organized and professional approach to the management of administration in the company and advises the CAREGiver team in health matters.
Karen Mason is a knowledgeable, insightful and spirited person, responsible for the management and operation of high quality care services for all clients.
Karen has a bachelor of applied science in nursing, and graduate diplomas in business and ontological coaching. Her management experience spans over 15 years, including state manager of HeartKids WA, and more recently an advisor to the Motor Neurone Disease Association of WA. In these various roles Karen has engaged with health and community service professionals including physicians, palliative care teams, allied health staff, home and residential care providers and specialist organizations such as Carers WA and Alzheimer’s WA.
Sandy began her career as a general nurse, working in a large public hospital, before moving into sales in the pharmaceutical industry. Subsequently, Sandy held management positions with international service companies, working in South Africa and the United Arab Emirates.
In early 2015 Sandy approached Home Instead Senior Care to work with us as a CAREGiver. For her, it was a welcome return to caring for people, and fulfilled a desire to support older Australians in their homes. When looking for a new Client Services Manager, we looked no further than Sandy, who was delighted to join the office team and to consult with clients and their families on their care needs.
As well as networking with industry professionals, Sandy meets prospective clients and their families and guides them carefully through the complexities of in-home care. She happily maintains contact with her clients and helps to ensure high quality care services are delivered.
As Client Services Manager, Karyn Salter works closely with health professionals across the aged care industry, educating and informing them about our services and our educational programmes. Karyn often has the first face-to-face contact with our clients, as she conducts care consultations with prospective clients in their homes. She explains our services in detail, while gathering the information we need to put together a detailed care plan which is very personal to the client.
Karyn is known for her bubbly enthusiasm. She joined Home Instead Senior Care Perth in early 2009, after a 20 year career in the management of a lifestyle and health-related service company in WA and NT. Karyn has qualifications in teaching from Curtin University and in business management.
Karyn has a passion for helping family carers and clients access quality care services and that includes providing current information about a range of care options, including government funded services, where appropriate.
Tracey’s skills in training and developing our team of CAREGivers have been honed over more than 18 years in the aged care industry, where she began as a CAREGiver and progressed to management of a registered training organization.
Tracey begins with the recruitment of CAREGivers who can truly demonstrate their commitment to caring for older Australians. They don’t need prior qualifications, but do need to have the empathy, consideration and compassion that sets them apart from others.
Tracey delivers the Home Instead Senior Care training program and up to Cert III in Home and Community Care. The continuous education includes a multi-phase dementia training program which was developed by Home Instead in association with Alzheimer’s Australia.
A highly energetic person, Tracey fills out-of-office hours with volunteer work for the Cockburn Volunteer State Emergency Service.
She has qualifications in community services management, workplace assessment and training, Certificate III in Aged Care and Cert IV in Dementia Practice.
Ana is a highly organized and utterly reliable member of the office team who ensures that order comes out of the potential chaos of matching client service requests with CAREGiver availability.
Ana’s responsibilities include managing client and CAREGiver schedules, ensuring the best relationship between clients and CAREGivers, and maintaining the highest quality service. Ana is also in charge of keeping our client information accurate and up-to-date, so our CAREGivers know what to expect with each client.
Ana began working at Home Instead Senior Care in 2011. She started her career in aged care as a CAREGiver some ten years ago and earned early promotion to service coordinator. Over this period Ana has gained a diploma of Community Welfare Work, and Cert III and Cert IV in Community Services Work.
Her ambition to work in aged care brought Sharon to Home Instead Senior Care in 2011. As a CAREGiver, Sharon worked with a variety of clients over more than four years, gaining valuable experience and skills in managing frailty, dementia, Parkinson’s disease, and palliative care.
Sharon progressed through the Home Instead in-house training programme, which culminated in her attaining Cert III in Home and Community Care in 2014. With prior experience in teaching assistance, office administration and owning her own business, Sharon brings a mature perspective to the coordination of client and caregiver services.
Arlene Van Zyl
From payroll management to the issuing of invoices, there are many challenging aspects to administrative work in home care, where compliance requirements are stringent and so too are ISO quality standards.
Arlene, who originates from South Africa, spent a couple of years in New Zealand before immigrating to WA and working in the north of the State. She has strong and varied administrative experience, from her formative training with a global logistics group, where she completed a business management diploma. Arlene was introduced to the aged care industry in Port Hedland, and joined Silver Chain in an admin role at the end of 2014. She found that she has a real passion for working with older people and has worked in home care since, where she feels very much “at home.”
Anne McGrath has joined our hard working care services team as a Care Coordinator. Anne brings 30 years of experience to Home Instead Senior Care, having worked in the industry since arriving from Scotland in 1998. Anne is a calm and people-friendly person who shares our passion for person-centred care. Anne will be working primarily with clients and CAREGivers in the south of the Perth Metro.